Rollback an Amendment

[PeterKis]

Hi,

How can I rollback an (upgrade/downgrade) amendment if the bill run (+invoice creation) executed but the payment run failed (e.g. the Customer doesn't have enough money on his card)?

According to this page the amendment can't be revoked once the invoice generated (which is necessary for the payment run..). 

Thanks!

[Dennis · Accepted solution]

Hi @PeterKis,

In this case, you have to cancel the invoice before you are able to rollback the amendment. 

Thank you

Dennis