Happy Business Starts Here

Tutor

Rollback an Amendment

Hi,

 

How can I rollback an (upgrade/downgrade) amendment if the bill run (+invoice creation) executed but the payment run failed (e.g. the Customer doesn't have enough money on his card)?

According to this page the amendment can't be revoked once the invoice generated (which is necessary for the payment run..). 

 

Thanks!

 

 

 

1 REPLY 1
Highlighted
Zuora Alumni

Re: Rollback an Amendment

Hi @PeterKis,

 

In this case, you have to cancel the invoice before you are able to rollback the amendment. 

 

Thank you

 

Dennis



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √