Issue Description:
Due to some backend mapping issue, failed payment transactions through Adyen gateway were approved or maked as "Processed" in Zuora instead of "Error". This applies to transactions between 11/28/16: 3AM to 11/30: 7:00AM PT.
Actions Taken/ Workaround:
We have proactively reached out to potential impacted clients.
To correct:
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Check with Adyen Payment Gateway to confirm if any payments failed between 11/28/16: 3AM to 11/30: 7:00AM PT.
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If you have failed payments with Adyen, get the payment reference from Adyen and look up the payment # in Zuora.
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In Zuora, process an external refund on the Payment # so the invoice balance opens up again
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In Zuora, Re-process the payment again
Reference Number: PAY-8134
Status - Fixed
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