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Payments went through Cybersource gateway are failing suddenly

Question: All payments went through Cybersource gateway are failing suddenly with error 

 

"Payment failed due to a processing error, no payment gateway transaction has been made. One possible reason is that Zuora is unable to connect to the gateway. You may be able to resubmit this successfully by trying the payment again."

 

 



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Zuora Alumni

Re: Payments went through Cybersource gateway are failing suddenly

Solution:

 

The error is thrown by an expired certificate. Please check whether your p12 from CyberSource is still valid? You might also need to contact CyberSource Support to confirm this. If you p12 file has expired, please generate a new p12 file from CyberSource and upload the new certificate to your CyberSource gateway in Zuora.

You can upload the new cert by navigating to Z-Payments Settings > Setup Payment Gateway > Click on the edit button for the CyberSource Payment Gateway > Upload the new Private key file.



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