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Payment run did not use credit balance

Question:

 

A payment run has option'Apply Credit Balance to the invoice before attempting payment' enabled. However, it didn't attempt to apply a credit balance amount to the outstanding invoices before charging for payment using an electronic payment method of the accounts.

 

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Zuora Alumni

Re: Payment run did not use credit balance

Solution:

 

The target date of the payment run must be on or before the date when the payment run is executed. Otherwise, the invoice might be charged by using an electronic payment method rather than by applying the credit balance. For example, if the payment run is executed on September 2 but you set the target date of the payment run to September 3, the credit balance amount might not be applied to the invoice.

 

Reference article:

 

http://knowledgecenter.zuora.com/CB_Billing/G_Credit_Balances/C_Applying_Credit_Balances



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