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Notification Event Types Missing

Question: When creating or editing a new communication profile, there are some notification event types missing. Why is that?



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Zuora Support Moderator

Re: Notification Event Types Missing

Response: In Zuora, there are two types of notifications: Tenant and Account level.

  • Tenant level notifications are ones that your staff may receive. such as Bill Runs, Payment Runs, and Important Completion/Failures. These types of notifications help customers understand what is happening on the Zuora tenant and these notifications will not make it to your end-user (customer).
  • Account level notifications are ones that will inform the individual accounts (your customers) about a specific event, such as invoice posted, payment method expiry, etc.


By design, new communication profiles created will not inherit the tenant-level notifications since the account level users should not be getting these types of notifications. You will only see the options for:

notification.PNG

 

For more information about Notifications and Event Types, please see these Knowledge Center articles:



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Zuora Support Moderator

Re: Notification Event Types Missing

Response: In Zuora, there are two types of notifications: Tenant and Account level.

  • Tenant level notifications are ones that your staff may receive. such as Bill Runs, Payment Runs, and Important Completion/Failures. These types of notifications help customers understand what is happening on the Zuora tenant and these notifications will not make it to your end-user (customer).
  • Account level notifications are ones that will inform the individual accounts (your customers) about a specific event, such as invoice posted, payment method expiry, etc.


By design, new communication profiles created will not inherit the tenant-level notifications since the account level users should not be getting these types of notifications. You will only see the options for:

notification.PNG

 

For more information about Notifications and Event Types, please see these Knowledge Center articles:



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Re: Notification Event Types Missing

How do you activate tenant level notifications, I am receiving some of them, but not sure how to add new ones. Which communication profile would it go through? 

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Zuora Support Moderator

Re: Notification Event Types Missing

Hi Olga,

 

To set those tenant level notifications, go here:

 

  •  Settings > Z-Billing Settings > Setup Profiles, Notifications and Email Templates

In the upper right, you should view the "Default Profile."

 

 

defaultprofile.PNG

 

Active notification events will have a green checkmark next to it. Those are the ones that are currently sending out notifications.

 

 



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