Known issue:
The exported excel reports from “Export Credit Balance Transactions” may be inconsistent even at the same time period, some data are missing.
The issue happens when:
- Navigate to Zuora UI -> Payments -> payments -> Export Credit Balance Transactions
- Click “Export Credit Balance Transactions” to download the first report.
- Once downloading complete, click it again to trigger the second downloading.
Expected result: Two reports should be consistent.
Actual result: Two reports may be inconsistent, at least one of them miss data.
Status:
The Credit Balance Transactions Export function has been deprecated, as mentioned at top of Data Exports, 'This feature is deprecated and is not enabled by default.'
Workaround:
Zuora strongly recommends that you use Credit Balance Adjustment data source and related Objects to export the expected data.
Reference Number: SET-1696
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