09-04-2016 08:10 PM
[KNOWN ISSUE] One-Time Charge not billed when Effective Date is on Subscription Term End Date
Known Issue: If a One-Time Charge has Contract Effective Date set to current Subscription Term End Date and a Bill Run with Target Date on or later than Term End Date processed that Subscription, the One-Time Charge will not produce any Invoice Item.
Status: Our Engineering team is evaluating a fix.
Reference Number: SUB-5143
Workaround: To avoid such issue, there are two solution that you may consider:
- Avoid setting One-Time Charge's Contract Effective Date on Subscription Term End Date;
- Renew the Subscription first before create a Bill Run with Target Date on or later than Subscription Term End Date.
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