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[KNOWN ISSUE] One-Time Charge not billed when Effective Date is on Subscription Term End Date

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[KNOWN ISSUE] One-Time Charge not billed when Effective Date is on Subscription Term End Date

Known Issue: If a One-Time Charge has Contract Effective Date set to current Subscription Term End Date and a Bill Run with Target Date on or later than Term End Date processed that Subscription, the One-Time Charge will not produce any Invoice Item.
 
Status: Our Engineering team is evaluating a fix. 
 
Reference Number:  SUB-5143
 
Workaround: To avoid such issue, there are two solution that you may consider:
  1. Avoid setting One-Time Charge's Contract Effective Date on Subscription Term End Date;
  2. Renew the Subscription first before create a Bill Run with Target Date on or later than Subscription Term End Date.

 






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