Happy Business Starts Here

Zuora Support Moderator

[KNOWN ISSUE]: Cannot complete the pending Order when Account BCD is Auto-set

Known Issue: The pending Order cannot be completed when Account BCD is Auto-set due to error "Invalid billing cycle day of charge: DefaultFromCustomer, Month". 

 

Screen_Shot_2018-12-28_at_9_53_20_AM.png

 

Workaround: Update the Account Billing Cycle Day to a valid day of the month(not use auto set) and create a new order. For the existing order, it needs to be deleted and recreated after Account Billing Cycle Day to a valid day

 

Status: Engineering team is already aware of the issue and planning to fix it in the future release. We cannot provide the ETA of the fix yet. 

 

Reference NumberSUB-8060

Regards,
Yong Xiang | yxiang@zuora.com
Application Support Engineer | Zuora Inc.


If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √