Happy Business Starts Here

Re: Issue Submitting Payment Hpp Page

Highlighted
New Student

Issue Submitting Payment Hpp Page

Currently getting a 504 Gateway timeout error, among other errors. My payments are not being submitted for some reason even though they were earlier today. Is anyone else having issues?

1 REPLY 1
Community Manager

Re: Issue Submitting Payment Hpp Page

Hi Connor,

 

The 504-Gateway Timeout Error in general means that the Proxy Server did not receive a response from the upstream server at a specified time. This could mostly be a communication error between the two servers. Please file a Support ticket with Zuora Support requesting a transaction log and get in touch with your respective Payment Gateway to further investigate on this issue. Furthermore, you can subscribe to Zuora's Trust Page which is regularly being updated to keep the customers informed of the known outages and fixes.





If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √