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Zuora Staff

Invoice emails are going into spam folder

How do I fix this when I send out invoices to customers?



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Zuora Staff

Re: Invoice emails are going into spam folder

The customer needs to mark the email as not spam so that the invoices are sent to her inbox. There is nothing you have to do to fix this issue. It is based on the customers email settings.

 

Here is an article in our knowledge center for this issue:

 

https://knowledgecenter.zuora.com/kb/How_do_I_stop_customer_emails_from_getting_sent_to_spam_or_junk...

 

Please let us know if there are additional questions.

 



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