Invoice Preview shows incorrect Tax Inclusive computation

[Zuora-Support]

Issue: Tax inclusive computation preview is different from the generated invoice.

Steps to reproduce:

a. Create a Subscription with a tax inclusive rate plan and preview invoice

Sample preview computation showed as (incorrect computation):

Rate Plan Charge : 100 GBP (unit price)

Tax: 16.67

Total: 116.67

b. Run a test Bill Run:

Generated invoice will output accurate computation:

Rate Plan Charge : 100 GBP (unit price)

Subtotal: 83.33

Tax: 16.67

Total: 100.00

Defect number: BIL-3562/SUB-2528

Status: Zuora Engineering team is working on a fix

Workaround: Run a test bill run to see the accurate invoice output

[alexanderdemes]

We now have more customers facing this issue (tax inclusive pricing and using preview). Is there already a planning known when it is solved?

[AmyLy]

Hi @alexanderdemes,

Thanks for the additional input. I'm checking in with the engineering team now and will provide an update once I hear back.

[Emmanuel]

Hello!

Any feedback on the fix for this issue?

Thanx!

-e

[AmyLy]

@Emmanuel - Our engineering team is still working on this calculation issue. We'll post an update when we get more information. Thank you for your patience!

[NicolasC]

@AmyLy

Hi all,

any news on this issue ? This one is opened since 2013 ... and in EMEA where tax Inclusive is commonly used, this issue is a real pain.

Moreover, the workaround proposed isn't viable in an architecture where the "Subscription Preview" is done through API by a front application ... It requires too many API calls to implement, the Customer ask for an ETA for the resolution of this issue. 

I'm pretty sure that the correction shouldn't be so complexe to implement, so please make an effort to solve this issue once and for all. Thanks by advance for your answer

Best regards,

Nicolas China

[ZRemi]

Hello,

Any news about this issue? All a amounts are wrong on the Subscription preview UI screen if we use Tax Inclusive (note that they are correct when using Orders)

Thank you

Rémi

[Schiadmi]

hello,

Anyupdate about this case?

Saïd