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Increasing Payment Retry Rule to pick up failed payment methods

Nirmal
Zuora Support

Increasing Payment Retry Rule to pick up failed payment methods

Question:

we have a number of Payments that have failed for a specific user, meaning the same Payment Method has failed and retried to be taken 3 times, which is currently the max that we set in "Maximum number of payment failures per Payment Method allowed"

 

If we increase this limit to 4 or 5 for instance, would these Payment Methods get tried again as they're on 3 consecutive failed payments, or would they be ignored as the change in max retries has been introduced after these Payment Methods hit their max retries?

Solution: 

 

The same payment method will be used to try again for the next payment run until it reaches the max retry count set on your configuration settings.
Settings > Z-Payments Settings > Configure Payment Retry Rules > Maximum number of payment failures per Payment Method allowed. It will not be ignored in this case. 

https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/L_Payment_Methods/H_Configure_Payment...






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