I've created a new subscription with usage, why is the usage not picking up in the following month?

[Vickie]

Question:  I've created a new subscription with usage, why is the usage not picking up in the following month?

[Vickie · Accepted solution]

Response:  In this scenario the subscription was created with a Contract effective date of 04/12/2017, and the customer was billing usage for service period dates of 04/01/2017 - 04/31/2017 with a May 1, 2017 bill date.

Since the usage service period start date was 04/01/2017, but the subscription contact effective start date was 04/12/2017, so the usage was not picked up.  The usage service period date cannot start before the subscription effective date.

When the customer changed the usage start date to 04/12/2017, the usage was picked up.