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I received error message: The Invoice Item can only be adjusted toward zero, how can I adjust my invoice?
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You are receiving this error message because of a rounding issue in the UI, you must use API callout to fix this adjustment:
Please use the article to process the invoice item adjustments:
https://knowledgecenter.zuora.com/DC_Developers/G_SOAP_API/E1_SOAP_API_Object_Reference/InvoiceItemA...
Query and create the items below via API:
-query Invoice with Tax on it
-query InvoiceItem
-query TaxationItem
-create InvoiceItemAdjustment with SourceId for TaxationItem
-create another IIA to adjust the other line item
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You are receiving this error message because of a rounding issue in the UI, you must use API callout to fix this adjustment:
Please use the article to process the invoice item adjustments:
https://knowledgecenter.zuora.com/DC_Developers/G_SOAP_API/E1_SOAP_API_Object_Reference/InvoiceItemA...
Query and create the items below via API:
-query Invoice with Tax on it
-query InvoiceItem
-query TaxationItem
-create InvoiceItemAdjustment with SourceId for TaxationItem
-create another IIA to adjust the other line item
If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √
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Re: I received error message: The Invoice Item can only be adjusted toward zero
You can also check this Support Solution Article https://community.zuora.com/t5/Billing-Payments/Why-do-I-get-an-error-when-creating-or-cancelling-an... for IIA creation related common issues.