Happy Business Starts Here

Hyperlink inside IF condition in Invoice template

Zuora Support

Hyperlink inside IF condition in Invoice template



Hi there - I'm trying to add a hyperlink to an external website in our invoice template and am running into issues. I believe I've added the hyperlink into the template correctly, but when I preview an invoice PDF that link is not clickable.




Unfortunately, using Hyperlinks inside the IF statement won't work as expected even though it shows as a Hyperlink in the rendered PDF, it is just a plain text value. 


This is not a limitation from the Zuora side but from the Microsoft side itself as it owns the Word mail merge functionality.


There are several forums discussing the same issue as below:


Using of Hyperlinks outside the IF condition works always as expected.

If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √