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How to monitor if there is Payment/Refund stuck in my tenant?

I'm using API and scheduled Payment Run to create Payments in my tenant but I recently found out that there were some payments stuck at Processing and there is no notification to inform me when that happens.

Is there a way to get a notification when that happens?

 






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Support SME

Re: How to monitor if there is Payment/Refund stuck in my tenant?

You could use our Scheduled Reporting feature and below are the detailed steps to configure one:
1) goto Reporting
2) select Payment as the reporting object (or select Refund if you'd like to get a list of Processing Refunds report)
3) Click Detail to create a detail report
4) Edit the Filters to filter payments with a status of "Processing", change the range you'd like to monitor(e.g. is equal to today for daily monitoring)
5) Save the Report 
6) click the little arrow beside of "Save Report & Run" then click "Schedule"

1.png 7) Schedule the report as below if you need a daily report or change according to the requirement.

2.png






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