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How to change user who creates external refunds as a result of Gateway Reconcilation?

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Zuora Support

How to change user who creates external refunds as a result of Gateway Reconcilation?

Please check below for the solution.



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Zuora Support

Re: How to change user who creates external refunds as a result of Gateway Reconcilation?

The User Account who scheduled the GR job, i.e the user account which ticked the box for "Enable gateway reconciliation" on the Payment Gateway instance, will be used as the value on the field "Created By" when consuming GR events (e.g creating external refunds). This value is not configurable.

 

If the intention is to disable a user account who scheduled the GR job (the user account used to enable the option "Enable gateway reconciliation" in the payment gateway instance), you can have the new user account un-check (then save the page) and check (then save the page) the option "Enable gateway reconciliation" in order for the GR job to use this new user account as the "created_by" value when consuming the GR events.



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