How to avoid orphan credit card to be lost after 240 hours?

[Leo]

Question or Problem Statement:
Our application has a process where transaction approvals could take longer that 240h and when we want to create customer accounts relating the Credit Card, the system fails due that no longer recognizes the Payment Method ID. How to avoid orphan credit card to be lost after 240h?

[Leo · Accepted solution]

Solution:
There is no way to turn off/adjust orphan payment method purging for a tenant. The work around is:
To create an account and link it to the orphan payment method, then change the account to non-active state, and only change it to active once their approval process is completed.

Supporting References:
https://knowledgecenter.zuora.com/CB_Billing/LA_Hosted_Payment_Pages/C_Hosted_Payment_Pages/C_Using_...