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How to Unapply an Overpayment in a Closed Period

Student

How to Unapply an Overpayment in a Closed Period

Scenario: An incorrect amount was applied to an invoice creating a credit balance to the customer's account. This was not identified until after the period was closed.

 

Problem: How do you reverse this overapplication?

4 REPLIES 4
Guru

Re: How to Unapply an Overpayment in a Closed Period

Hi @mgubuan, did you attempt to do it and gotten the you cannot make changes to a closed accounting period message?

Student

Re: How to Unapply an Overpayment in a Closed Period

Yes, that is the problem I am trying to solve.

Guru

Re: How to Unapply an Overpayment in a Closed Period

We literally just experienced this problem today...the controller reopened the accounting period and corrected the issue. They  tried other ways and couldn't get around the error messages

Student

Re: How to Unapply an Overpayment in a Closed Period

I would say that is a workable solution if you're still in close.