How to Unapply an Overpayment in a Closed Period
Scenario: An incorrect amount was applied to an invoice creating a credit balance to the customer's account. This was not identified until after the period was closed.
Problem: How do you reverse this overapplication?
Re: How to Unapply an Overpayment in a Closed Period
We literally just experienced this problem today...the controller reopened the accounting period and corrected the issue. They tried other ways and couldn't get around the error messages