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Re: Group Email notifications for sync failures

Zuora Support

Group Email notifications for sync failures

Problem:

I and my colleague would like to receive email notifications when the SFDC <> Zuora sync fails. I searched your KC but couldn't find anything; for instance, this doesn't show me how to add myself to the list of recipients who are notified when there's a failure.

https://knowledgecenter.zuora.com/CA_Commerce/E_Zuora_360/S_Synchronize_Data_from_Z-Billing




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Zuora Support

Re: Group Email notifications for sync failures

Zuora>SFDC sync will trigger the email to the one who sets the sync condition. Currently, as per design, we can't add multiple users as recipients.

 

Solution:

As a workaround, we can try the below steps:

  • Create a "Group mail id" (Group consists of both users in this case).
  • Create a user in your Zuora Org.
  • Provide the "group mail id" to that user.
  • Set Sync condition by logging in as the newly created user under Commerce settings.
  • You can set "Email Notifications" as "Errors only/All (Excluding zero records)/All(Including zero records)" based on your requirement.

Now whenever sync happens, both will receive mail regarding the sync history.




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