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Error with CM or DM - There are more than 1 tax items of the same kind for invoice item 2c92c09a6933

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Support SME

Error with CM or DM - There are more than 1 tax items of the same kind for invoice item 2c92c09a6933

Question or Problem Statement:
While creating Creditmemo/Debit memo we are getting this error:
'There are more than 1 tax items of the same kind for invoice item XXXXXXXX. Zuora can not link the memo tax item to invoice tax items.

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Support SME
Support SME

Re: Error with CM or DM - There are more than 1 tax items of the same kind for invoice item 2c92c09a

Solution:
If the values are the same in the Taxation Items fields below, CM/DM will not know how to associate a CM/DM Taxation Item to an Invoice Taxation Item, and then gives that error.

 

Please do a Date Source Export in Taxation Item with the following fields:

Taxation Item: Name

Taxation Item: ID

Taxation Item: Jurisdiction
Taxation Item: Tax Rate
Taxation Item: Location Code

Taxation Item: Tax Amount

Taxation Item: Tax Code

Invoice: Invoice Number

 

Plese do review the export. If the values are the same in:

Taxation Item: Jurisdiction
Taxation Item: Tax Rate
Taxation Item: Location Code

But Taxation Item: Names are different, please contact support with the Date Source Export csv and highlight the duplicate values. We can turn on feature to have CM/DM also compared the Taxation Item: Name field to against this issue.

 

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Note:

Please engage Your own tax engine support if you are in the case below:
You are using a 3rd party tax engine(not ZTax) and you find the TaxationItems that have the same values in:

Taxation Item: Name

Taxation Item: Jurisdiction
Taxation Item: Tax Rate
Taxation Item: Location Code

Taxation Item: Tax Amount

But different TaxationItem.TaxAmount. See screenshot below:

 

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The feature mentioned in the above will not help! Please engage your own tax engine support about how those TaxationItems were calculated. Note: in this situation, Debit Memo cannot insert those TaxationItems into Debit Memo TaxationItems. You need to contact your tax engine support to explain how they were calculated.






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