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Error: You must configure and activate the 'Manual Email For Invoice' ...

Question: I'm getting the below error even though my "Manual Email For Invoice" is activated.

 

Error: You must configure and activate the 'Manual Email For Invoice' notification before you can email invoices manually



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Zuora Alumni

Re: Error: You must configure and activate the 'Manual Email For Invoice' ...

Answer:  You will need to check your customer's account to see which "Communciation Profile" they are using.   Then, go to "Billing" and then "Setup Profiles, Notifications and Email Templates".   On the upper right and click on the dropdown field "View Profile" and choose the file your customer is using.  Majority of the time, different profiles can have different notification settings.



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