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Error Message when trying to cancel a Subscription

Problem: A user is getting the below-attached error when trying to cancel a subscription. Please advise. 

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Solution: 

  1. We have a limitation for the discount charge, that is the subscription cannot be canceled, if the subscription includes a discount charge with the cancellation effective date before the start date of the last segment.

  2. In this subscription scenario, there is a discount charge that has two segments as stated below, 
    Segment 1: Start date: 05/25/2018, End date 05/25/2019
    Segment 2: Start date: 05/25/2019, End date: 05/25/2022

  3. When and Why two segments are created for a discount charge(ie; two-segments in same subscription version)
        The customer created an Order to add a product and update this product to change the price. So two segments got created for the discount charge.

  4. Now when the customer was trying to cancel the subscription with the effective date before the last invoice date 05/25/2018 in a not-last segment, they are facing this error. 

  Now to cancel the subscription, we need to cancel the invoice of that discount charge, So no invoice will be available for that discount charge and then you will be able to cancel the subscription.

1 REPLY 1
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Valued Scholar

Re: Error Message when trying to cancel a Subscription

I think your segments are overlapping on 5/25/2019

 

Try this: 

Segment 1: Start date: 05/25/2018, End date 05/24/2019
Segment 2: Start date: 05/25/2019, End date: 05/24/2022