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Error Message: ProcStatus:881 -- The LIDM you supplied does not match with any existing transaction

Question or Problem Statement:

 

When attempting to refund a payment, all attempts result in the response error:

ProcStatus:881 -- The LIDM you supplied (5390421608CFBDE1AA6BCD4591472C7A4EB154A8) does not match with any existing transaction.






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Support SME

Re: Error Message: ProcStatus:881 -- The LIDM you supplied does not match with any existing transact

Solution:

 

In Zuora, a payment can be refunded at any time and there is no limitation. However, for electronic payments, the timeframe to refund a payment is primarily controlled by the payment gateway ("gateway"). Typically, a payment can be refunded for up to 90 days, but every gateway is different and some gateways do not allow refunds after 30 days. Some payment gateways can also have a longer time limit, depending on how the refund is performed.

 

The error mentioned is returned by Chase gateway.  If you still find a need to refund this customer, you may process the refund directly in the gateway console and record them in Zuora as an external refund instead.

 

Supporting References:

Refunds






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