Happy Business Starts Here

Zuora Staff

Error: IIA tax calculated by Avalara is inconsistent with the tax calculated when posting invoices

I'm trying to cancel an invoice to adjust the tax from a non-taxable charge to a taxable charge. I receive the error message 

Error: IIA tax calculated by Avalara is inconsistent with the tax calculated when posting invoices

 

How can I fix this to correct the invoice?



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 REPLY 1
Highlighted
Zuora Staff

Re: Error: IIA tax calculated by Avalara is inconsistent with the tax calculated when posting invoic

To Correct this please take the following steps:

 

-Change the customers sold to address back to the original address (if you changed this to a new address)

-Send Support a ticket to have the invoice item adjustment by Avalara setting disabled on your tenant

-Once this is disabled by Support, you can then proces the invoice item adjustment

-After everything is completed, please reply to your ticket with support to enable the invoice item adjustment by Avalara setting in your tenant.



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √