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ENI NDS - Tenant 6376 Eni s.p.a. - Template Font Random Change

Dear Zuora support,

On the tenant in the subject it happens that the Font of the tempate changes randomically during PDF creation.

For the same invoice, sometimes is printed in a way (correct), and sometimes in another way (wrong)

See images below.

Can you please investigate on this issue? The client is angry about this behaviour.

Thank you

Regards.KO.PNGOK.PNG

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6 REPLIES 6
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Re: ENI NDS - Tenant 6376 Eni s.p.a. - Template Font Random Change

Anty news?

Support SME

Re: ENI NDS - Tenant 6376 Eni s.p.a. - Template Font Random Change

Hi @germanobarba,

 

Thanks for making use of the Community.

 

In regards to your question, can you let me know what the template name is for the Invoice Template which is sent out with random font changes?

 

That way we can have a closer look into the issue for you and see what could be causing it.

 

Thanks in advance.






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Re: ENI NDS - Tenant 6376 Eni s.p.a. - Template Font Random Change

Hello Omar,

                the template is 04_NDS_TEMPLATE_NOTA_CREDITO.doc

Let me know if you need other info.

Thank you

Regards.

Support SME

Re: ENI NDS - Tenant 6376 Eni s.p.a. - Template Font Random Change

Hey @germanobarba,

 

Can you provide me with examples of Invoices or users where this issue has occurred, so that I can look deeper into it?

 

The Customer Account number or Invoice Number will be of great help.

 

Thanks in advance.






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Re: ENI NDS - Tenant 6376 Eni s.p.a. - Template Font Random Change

in the screenshot above there is the fiscal number.

If you search for it in Invoice tab you will find Invoice Number (and account)

Thank you

Regards.

Support SME

Re: ENI NDS - Tenant 6376 Eni s.p.a. - Template Font Random Change

Hi @germanobarba,

 

Let's continue the dicussion in the Ticket you created, as it will require further investigation from us.






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