CyberSource refund error

[Rolando]

I am trying to issue a refund and get the following gateway response:

102 -- The following field(s) are invalid:

The above error indicates no field to reference. How do we know what needs to be updated?

[Rolando · Accepted solution]

You may want to verify the date of the ORIGINAL TRANSACTION. Cybersource allows you to perform a referenced refund (Cybersource refers to these as "follow-on credits", which references a prior transaction in the CyberSource system) within 60 days of the original authorization.

If the original payment exceeds the 60 day threshold, you can no longer perform an electronic refund in Zuora. You will need to perform a stand alone refund in your Cybersource business center. After performing the refund in Cybersource business center you would need to perform an "external" refund in Zuora so that the information matches Cybersource.