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Creating a CM against the remaining invoice balance, the CM screen still show full invoice amount?

Shelly
Zuora Support

Creating a CM against the remaining invoice balance, the CM screen still show full invoice amount?

There is a subscription with product billed annually in advanced, customer is invoiced. Then, customer cancels the subscription prior to the end of the term.
 
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Bill-Run is generated, which creates a credit memo for the remaining term that the customer was billed. The CM is applied to the balance of the invoice.
 
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When creating a credit memo against the remaining balance, the credit memo still shows the full amount available to credit versus the expected amount of (Invoice- CM generated and applied via bill run)?
 
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Answer:
 
"Available to credit" is to track the credit created from the invoice, not the remaining balance. So, it shouldn't be $205.48 which is the remaining balance. Since the credit memo is created from cancelled subscription instead of 'created from invoice', it's expected to have 'available to credit' $1000.
 
For more details refer to below link:

 






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