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Cancelled Subscription Still Creating Invoices, why?

Question or Problem Statement:
A subscription has been cancelled, however, it still creating an invoice. Why is it still creating an invoice if the cancel date has passed? How do I fix this?






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Support SME
Support SME

Re: Cancelled Subscription Still Creating Invoices, why?

Solution:
a).First of all, check what charges are billed, are they Usage charges?
b).If they are all Usage charges, note:
For Usage charges,if the BillRun target date is within the Usage charges service period, the usage charges will not be picked up. It means that the usage will be picked up after/out of the Service Period. To bill usage charges is different to the Recurring and One-Time charge. 
 
Q).How do I know the Usage charges' Service Period?
A).Preview the subscription then find the Usage charges Service Period.
 
Plesae always set BillRun target date as out of the Service Period!
 
Supporting References:






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