Cancel refund w/error “XXXX Gateway does not support cancel a refund or credit card payment method"

[AmyLee]

Problem: I am trying to cancel a refund but they get the error message that "XXXXX gateway does not support cancel a refund of Credit Card payment method."

[AmyLee · Accepted solution]

Answer: Please note that not all gateways support cancel/void refunds through Zuora UI. However, you should be able to void the refund directly through your gateway portal. Once the refund has been voided you can then process an external payment to offset the refund balance on the account.

Supported Articles:

http://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Refunds

http://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Create_a_Payment