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Problem: I am trying to cancel a refund but they get the error message that "XXXXX gateway does not support cancel a refund of Credit Card payment method."
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Answer: Please note that not all gateways support cancel/void refunds through Zuora UI. However, you should be able to void the refund directly through your gateway portal. Once the refund has been voided you can then process an external payment to offset the refund balance on the account.
Supported Articles:
http://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Refunds
http://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Create_a_Payment
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Answer: Please note that not all gateways support cancel/void refunds through Zuora UI. However, you should be able to void the refund directly through your gateway portal. Once the refund has been voided you can then process an external payment to offset the refund balance on the account.
Supported Articles:
http://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Refunds
http://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/Create_a_Payment
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Help others find answers faster by accepting my post as a solution √