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Can I change the status of a posted invoice back to draft?

Hi, 
I noticed that two of our posted invoices did not include VAT tax for our clients, one of the invoices got paid already but we still have an open balance for the VAT tax. Would I be able to change a posted invoice back to draft and edit it? Or is there a better solution? 

Thanks in advance!

1 REPLY 1
Support SME

Re: Can I change the status of a posted invoice back to draft?

Hey @awong,

 

Great to see you joining the Community Smiley Happy.

 

In your situation, you could Cancel the Posted Invoice, thich would bring it back to "Draft" status.

 

You can then Cancel the Invoice and put it into "Canceled" status and thereafter delete it, and regenerate the Invoice.

 

For more information on Cancelling Posted Invoice, please have a look here:

 

https://knowledgecenter.zuora.com/CB_Billing/IA_Invoices/A1_Invoice_Introduction#Canceling_Posted_In...

 

Hope that helps.

 






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