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Bill Run failure emails going to wrong user.

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Zuora Support

Bill Run failure emails going to wrong user.

Question:
The person submitting this bill run received no emails, but it delivers to a different user. We are trying to determine how the emails went to a different user for the bill run failures & posted action.

 

Solution:
As per the design, the email will be delivered to the user who triggered the post action of the Bill Run.

 

Use Case : A user creates the bill run, and the legacy email notification gets delivered to another user. Please refer to the below screenshots. The reason behind the same is the user who triggers the post action from the bill run will receive the notification and not the one who creates the bill run.

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