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Avalara Bill Run error: CompanyNotFoundError Company was not found

Question Statement: When we try to run a bill run in production we are receiving the following errors:

There has been an error in the API call to Avalara. CompanyNotFoundError Company was not found. ;AccessDeniedError Access denied. Company does not belong to this account; 



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2 REPLIES 2
Zuora Staff

Re: Avalara Bill Run error: CompanyNotFoundError Company was not found

Solution or Things to check: 

1. Go to Settings >Administration Settings > Manage Tenant Profile. Click edit to edit your tenant profile settings. 

manage_profile.png

Enter the email address and physical address that you have verified with Avalara. The physical address that you choose here is the default origin address for your tax calculations.

2. Verify the Account Number is correct. Please contact Avalara to verify the information. You can also verify by testing the connection. 

Go to Settings > Z-Billing Settings > Setup External Tax Engine.

 company_codes4.png

Even if the connection is successful if the Company ID is incorrect you will still receive the error. The Company ID is also provide why Avalara. Please verify rather the ID is for Sandbox or Production before inputting in the field. 

Screen_Shot_2015-12-23_at_3.32.46_PM.png

 

Supporting Reference(s): https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/L_Taxes/B_Avalara_Integration/A_Co...

https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/L_Taxes/B_Avalara_Integration/A_Co...



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Zuora Support

Re: Avalara Bill Run error: CompanyNotFoundError Company was not found

For Step2, please note: Company ID is a unique identifier for the company in the Avalara database. It is a 6-digit number. 

To find your Company ID, log in to the AvaTax Admin Console and click the Organization tab. Click the company name to open the edit company page. The Company ID will be last 6 digits of the URL in the address bar of your browser. In the following example, the Company Id is 208645:

https://admin-development.avalara.ne...yEdit.aspx?id=208645

Related Avalara Article: https://help.avalara.com/Frequently_Asked_Questions/002/How_do_I_resolve_'CompanyNotFound_Error'_in_...






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