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Zuora Staff

Adyen Gateway Reconciliation Status = Error

Problem: 

 

When using Adyen Gateway Reconciliation some days the GR-Job fails with status error. What can we do to resolve it? 

 

GR.png

 



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1 REPLY 1
Zuora Staff

Re: Adyen Gateway Reconciliation Status = Error

Why does it happen?  This is caused by Adyen report commission field sometimes return 0, sometimes return null. Our engineering team performed a datafix tracking PAY-7835. 

 

Solution: When the error occurs please retry the failed job by clicking the GR Number. There will be an option to "retry batch". Then refresh the page and the status should update almost immediately. The GR result will state Successed and GR status will change from Error to Completed. 

 

Before: 

 

GR1.png

 

After: 

 

Screen Shot 2016-09-01 at 8.46.43 PM.png



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