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Zuora Support Moderator

ACTION REQUIRED: Vantiv - New Processing URLs, Contact Number & Email Addresses - DEADLINE AUGUST 31

We received the following email notice from our Vantiv payment gateway. Just confirming that Zuora is aware and making the appropriate changes. 

 

UPDATE – April 10, 2017: New eCommerce Domains FAQ

In addition to the new Vantiv eCommerce email addresses and toll-free number outlined elsewhere on this page, we are similarly in the process of completing the transition of all remaining Litle.com domains/URLs to also now reflect the Vantiv name/architecture.

Because the domain changes affect virtually every URL you use to submit/test transactions on our eCommerce platform, you will have to change all the target URLs used by your systems to communicate with our platform.

Our FAQ document below provides information about the changes required to implement the use of the new domains on your systems, as well as answers several common questions related to the changes.

eCommerce Domains FAQ – April 2017 (pdf) (https://www.vantiv.com/content/dam/vantiv/merchants-partners/docs/ecommerce-domains-faq_v1-apr-2017....)

 

Summary of Changes

* New non-litle.com email addresses
* New toll-free number
* New ACH/wire name on funds transfer
* Customer Service is now eCommerce Customer Care (ECC)

 

As previously communicated throughout Q4 of 2016, in 2017 we are moving into the final phase of transitioning the remaining elements of our operation that still have vestiges of the Litle name into the Vantiv brand.

As a result, we have established several new non-litle.com email addresses along with a new toll-free number, as outlined below.

Current

NEW!

customerservice@litle.com

ecc@vantiv.com

support@litle.com

eCommerceSupport@vantiv.com

chargebacks@litle.com

chargebacks@vantiv.com

payfac@litle.com

PayFacEComm@vantiv.com

implementation@litle.com

implementation@vantiv.com

1-800-548-5326

1-844-843-6111

To aid in this transition, the legacy litle.com email addresses and current toll-free number will remain operational for the foreseeable future. However, we encourage you to update your Vantiv eCommerce contact information – now – and to begin using the new contact points listed above ASAP to avoid any possible disruptions.

 

 

Stephen Arnold | Senior Relationship Manager, eCommerce National Relationship Management | Vantiv





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1 REPLY 1
Zuora Support Moderator

Re: ACTION REQUIRED: Vantiv - New Processing URLs, Contact Number & Email Addresses - DEADLINE A

Yes, our Zuora Payments team is aware of the new Vantiv changes and will be implementing the appropriate changes accordingly. No further action is required on your end. 





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