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ACH status shows "Processed" at Zuora but fails at the gateway

Question: Why does my ACH transactions status shows as "Processed", but my gateway displays "Rejected", "Failure"...etc ?



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Zuora Alumni

Re: ACH status shows "Processed" at Zuora but fails at the gateway

Answer: ACH transactions take several days to process.   Any changes to the status of the transaction will not be sent back to Zuora.   It is recommended  that you setup notification of failed ACH transactions at your gateway side and then make the necessary adjustment on Zuora end.



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Guru

Re: ACH status shows "Processed" at Zuora but fails at the gateway

Hi Robert, have their been any updates to this since it was originally posted?  I would hope that advancements on the gateway side would allow for notifications to Zuora for ACH fails.