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5 payments Stuck in Processing

I have 5 payments stuck in processing. We have looked in Merchant Solutions and none of these payments are there. You need a phone number ASAP.  I need live assistance ASAP. We have reached out numerous times for assistance and continue to get no resolution. I need to close Accounting Periods tomrow morning. 

 

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Support SME

Re: 5 payments Stuck in Processing

HI @Carlabuggs,

 

We have a Customer Solutions Article in our Zuora Community which provides the steps needed to self-resolve "payments stuck in processing".

 

Please check out the article here: http://community.zuora.com/t5/Billing-Payments/How-to-update-the-Stuck-Payment-that-is-on-Processing...

 

Let me know if that helps





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Re: 5 payments Stuck in Processing

This did not resolve the issue. The payments did not update. 

Support SME

Re: 5 payments Stuck in Processing

Hi @Carlabuggs,

 

I've just sent you a Private Message to gather more information about your Tenant.

 

Hope to hear from you shortly.





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