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Re: pass the parameter "ORDERDESC" when processing payment using a Paypal Express Checkout

pass the parameter "ORDERDESC" when processing payment using a Paypal Express Checkout payment method

Feature Request: pass the parameter "ORDERDESC" when processing payment using a Paypal Express Checkout payment method

Status: under evaluation

Reference Number: DE9599

Business Need:

Currently, when processing an electronic payment method using a Paypal Express Checkout payment method, only the required fields are passed by Zuora to Paypal.

The issue is that the parameter "ORDERDESC", which could be used to display the description of items the customer is purchasing, is an optional field. Thus, this field is not part of the parameters sent to Paypal during a Sales (payment) transaction.

With the current design, the emails that are sent by PayPal do not contain the product name, just the price. This feature is important for merchants to ensure that they are maintaining a healthy relationship with their clients by displaying the products that they are paying for.

3 Comments
Community Manager
Status changed to: More Feedback Needed
 
Community Manager
Status changed to: Under Consideration
 
Tutor

I couldn't agree more with what the 'Business need' section describes: "This feature is important for merchants to ensure that they are maintaining a healthy relationship with their clients by displaying the products that they are paying for.".

 

As it clearly serves a very important task it puzzles me why this descriptor field hasn't been implemented to date. It seems relatively easy to allow merchants to choose which fields or string(s) they want Zuora to send to the PayPal gateway upon payments. This could be done in a variety of ways; some examples:

 

1. Strings only
"your favo-gym subscription"

2. Strings and Zuora fields
"favo-gym - %Subscription.Name% %Subscription.TermStartDate%"
or

"favo-gym - %Subscription.TermStartDate% %Invoice.InvoiceNumber%"

 

3. Strings and Zuora fields (fancy/drag&drop)

Same as 2 but with a drag&drop system as seen in the filters for the Zuora's new Reporting module.

 

We cannot wait to see this implemented as the current absence of these kind of details on the PayPal receipts is, from a customer's perspective, unacceptably confusing.