Billing & Payment Ideas

mikemartin · ‎01-09-2017

For non-English speakers, the country field in payment pages should be in Alphabetical order. When passing in a locale to the payment pages that's not in English, Zuora should display the country drop down in alphabetical order. Currently it doesn't which leads to poor customer experience. Resultant non-sorted country drop down list Customers who speak French, German etc shouldn't have to have in their heads what the english name is, then translate to the german name for example when choosing their country from the drop down. E.g. Germany begins with G in English but D (Deutschland) in German, therefore Deutschland should appear in the 'D' part of the drop down. Likewise Spanish customers should be looking at the 'E' part of the drop down, not having to scroll much further down for 'S'.

Guillaume · ‎05-02-2017

Hello, It would be great to be able to assign two standalone Payment Methods (CC + Bank Transfer) to a Zuora Account, using the sendToZbilling() method or a REST Create Account (with Subscription) call. This is because more and more Zuora customers want to sell goods and related services this way: A first invoice, for the goods, should be paid by credit card (less risk of chargeback). The following invoices should be paid by bank transfer (less fees, doesn't expire, etc.) The Zuora customers only want to create the Account if the 2 standalone Payment Methods are already created successfully. Unfortunately, it is not currently possible to refer to 2 standalone Payment Methods in a sendToZbilling() method or REST Create Account call. Thanks

mikemartin · ‎06-22-2016

In the same way that BillRun is able to be created via API, we require PaymentRun to be created via API, specifically the ability to filter on a BillRun number in the same way as the UI enables us to do. This is because we have bad debt in our system from prior months that the direct debit guarantee (and our finance dept for that matter) prohibit from collecting in a PaymentRun.

NicholasBC · ‎10-21-2016

While I can appreciate it doesn't affect the HPM in any way and submission is still possible -- it erodes customer confidence whenever they see a browser error and being asked to complete something financial in nature. It would be best if Zuora could fix this bug by either populating the header or removing it as suggested at http://community.zuora.com/t5/Integrations-Extensions/Error-X-Frame-Options/td-p/10331 Invalid 'X-Frame-Options' header encountered when loading 'https://apisandbox.zuora.com/apps/PublicHostedPageLite.do?method=requestPag[…]&field_bankTransferType=DirectDebitUK&customizeErrorRequired=true&': '' is not a recognized directive. The header will be ignored.

Zuora-Support · ‎01-13-2016

The REST API call GET Subscription does not return subscription rate plan charge custom fields (although it does show subscription custom fields). This has caused a problem for a customer during implementation where they had to switch to use SOAP to get this information for provisioning.

kmv129 · ‎06-29-2016

Zuora should support sending Visa, MC, Amex and Discover cards to Payment Method Updater service as many processors (including Vantiv) now support updates for Amex and Discover.

Zuora-Support · ‎01-13-2016

The title pretty much covers it as I'd assume there are a lot (and growing amount) of Zuora Customers using Stripe that would like to save some money on fees :)

Vatsala · ‎03-25-2016

We have a requirement to generate Invoices based on the user's preferred language. Zuora team is currently helping us with a custom solution. From SFDC when we create an account in Zuora, we set the Default Template Id based on the language, we are maintaining the language - template association in SFDC. It would be helpful if language is added to Account / Contact Objects and the Invoices are generated based on the language automatically. Thanks

Zuora-Support · ‎01-13-2016

Feature Request: Ability to attach past due invoices with "Invoices Past Due, Account Summary Default Email Template" Business Need: 1. By attaching the invoices past due in the notification, speeds up the process for customers to pay for past due invoice as they do not have to locate the invoices separately.

Zuora-Support · ‎01-13-2016

It would be great if Zuora supports Apple Pay payment option, three of the gateways supported by Zuora are official partners with Appl Pay, cybersource, authorize.net and chase paymentech.

Zuora-Support · ‎01-13-2016

Summary of the enhancement? Give the ability to set the gateway as part of the Create Account REST call What is the business problem? MINDBODY has 4 gateways that we currently use. We also have a custom purchase page we wrote that uses the REST API to create new accounts. The REST call does not allow us to set the gateway as part of the call. Because of this, when we turn on server-side credit card validation, new account creation fails immediately for some of our customers because they get assigned to the wrong gateway. What is the business impact? The purchase page does not work with CC validation turned on. Is there a workaround or is the customer blocked? If there is a workaround, what is it? Is the customer willing to apply this workaround? The work around is to turn off CC validation. We've done this, but it is not ideal because we were hoping to turn on CC validation. What is the proposed solution (if available)? Please update your REST API.

Zuora-Support · ‎01-13-2016

Feature Request: Subscription subtotal on invoice PDF Status: Product Management and Engineering team are currently working on implementing this request Reference Number: DE4943 Business Need: The current subscription table includes information about the subscription such as subscription number, description, start date, end date, etc. The enhancement will summarize the current invoice charges per subscription: Charge Total (all charge types), One time Charges, Recurring Charges and Usage Charges.

Zuora-Support · ‎01-13-2016

Feature Request: Allow ability to regenerate Invoice PDF via UI & API Reference Number: DE8187 / PMT-2037 Business Need: Currently design is that Invoice PDF will not be regenerated unless there is a transaction processed or invoice comments saved. In a lot of cases, customers need to regenerate Invoice PDF so that they can send the correct invoice to their end customers.

Zuora-Support · ‎01-13-2016

In zuora, each email template just supports a few merge fields ( the ones included in the sample template). We need the ability to include any standard field in the email template as a merge field. Sometimes we may want to display some custom information on the object on the email template. Hence it will good to get the ability to use custom fields as merge fields on the email template.

Zuora-Support · ‎01-13-2016

Feature Request: Enhance Bill Run Processing performance Reference Number: DE5224 Business Need: With the rapid growth of Zuora customers' business volume, many customers are processing tens of thousands of accounts during their bill runs, which results in the increase of time needed for processing. Therefore, some customers are requesting Zuora to enhance the bill run processing performance to reduce the time consumed for bill runs.

Nest · ‎11-28-2017

Our subscription cancelation policy is that a customer can cancel anytime and receive a pro-rated refund for the unused time. For example if a user paid $10 for a monthly subscription on Apr 1 and cancelled on Apr 15, then we would end service immediately on Apr 15 and provide a $5 account credit or refund. We are requesting that Zuora support pro-rated refunds so that it is easy to support this business requirement.

sumitbahukhandi · ‎10-31-2017

Hello All, As per the KC, with Advanced AR setllement, Invoice Payment Object is depracated. Because of which no record flows back to Salesforce as part of Z 360 in Invoice Payment object. I can see Invoices and I can see Payments but no linkage b/w them. Is there any other way to check the association of Invoice and Payment records? Thanks Sumit

ChrisSwanson · ‎06-20-2016

Would be useful to have the ability to send a notification that an invoice has been generated without sending a copy of the invoice. At the moment you do not seem to have the ability to remove the attached PDF. We have a self service portal and would like to notify customers to log into the portal to collect their invoice and billing information rather than sending them a copy invoice directly. Many companies such as BT or UPS do this in their systems.

Zuora-Support · ‎01-28-2016

Refunds that are coming into NetSuite from Zuora are being set to the wrong account because the connector is not setting the account at all. The account should default based on the Refund (payment) Method selected. This is how it works for payments, but this is not how it works for refunds.

Zuora-Support · ‎01-28-2016

Issue Description: When secCode is passed as "CCD" using the Zuora iFrame for ACH, Zuora hard-codes the value to "WEB" before sending it to CyberSource Payment Gateway (version 1.97). The secCode should be passed from the iFrame to Zuora to CyberSource as is. Current Workaround: The current workaround (recommended to Houzz) was to switch to the older version of Cybersource (version 1.28) that does not support the secCode field in the API. This way, no code will be sent to CyberSource and the ACH validation will not fail.

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Billing & Payment Ideas

Assign two standalone Payment Methods during Accou...

Make sure HPM 2.0 Page Doesn't Cause Browser Error...

Advanced AR and Invoice Payment Object

Payment page countries should be in alphabetical order for non-English

Assign two standalone Payment Methods during Account creation

Ability to create Payment Run using API

Make sure HPM 2.0 Page Doesn't Cause Browser Errors (even innocuous ones)

Include subscription rate plan charge fields in GetSubscription

Support Sending Amex and Discover Cards to Account Updater

Support For ACH Payments Through Stripe

Invoices in multiple languages (Multiple Invoice Templates)

Attach Past Due Invoices with Account Past Due Notification

support Apple Pay payment flow

Set Gateway from the REST API call

Subscription subtotal on invoice PDF

Allow ability to regenerate Invoice PDF via UI & API

Ability to add custom fields on objects are merge fields to Email templates

Enhance Bill Run Processing performance

Support pro-rated refunds

Advanced AR and Invoice Payment Object

Send New Invoice Notification Without PDF invoice attachment

Z-Suite connector should set the appropriate account based on the refund method

Support SecCode for CyberSource Payment Gateway (version 1.97)