We need to be able to select the accounting code for a refund of a Payment. In attachment the printscreen. I examplain you the business use case.: 1. We create a payment of one invoice. 2. This payment is linked to the accounting code of our BANK1 3. We synch with our Accounting System and we insert this transaction. 4. Now we Refund the payment in Zuora and we need antoher line on the same accounting code with negative amount for then synchronising our Accounting System and have 0 balance on this BANK1 accounting code. I hope that it is clear. A workaround proposed by Zuora is to link an accounting code to a payment method and use payments methods. The problem is that a we have more banks than payments methods. The issue that we have is discribed here: https://support.zuora.com/hc/en-us/requests/154713 Now it is blocking for us Thank you
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We use a third party system as our ERP so our AR group has no issues on their end with applying a payment to an invoice and then unapplying it because it needs to be applied elsewhere. Current functionality does not allow for Payments to be cancelled after a Accounting Period has been closed. According to documentation the recommended action is to issue a refund if the payment needs to be reversed, https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations/E_Cancelling_Voiding_and_Deleting_Payments . This is an issue since we represent our customers payments on our invoices. If a Payment is applied to the incorrect invoice and this is not noticed until after the Accounting Period has closed the customers invoice will always reflect the incorrect payment. While issuing a payment refund will re-open the invoice balance, it does not un-apply or cancel the original payment. When the invoice is regenerated as a result of the refund the invoice template now shows both the original incorrect Payment and the subsequent refund we have had to issue to resolve the balance.
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