Billing & Payment Ideas

 What is the problem? How do discounts factor into the payment application calculation when your default application rule is set to Proration? In my scenario, there is one discounted line on the invoice and when I apply a payment for the full amount the discounted line is getting overpaid while the non discounted lines are getting underpaid.   The proration rule will skip all the non-positive values and this is the current designed application behavior.    The function is worked as we designed.     Issue reported by customer The customer has an invoice which has 3 line items:    They've made a Payment in order to cover the Invoice Balance, however the distribution of the payment doesn't seem correct:    The Application Rule settings are as follows when the Payment was carried out:    There should not be any Proration happening whatsoever as you can see for yourself in the screenshot above.     Business impact on customer The customer is trying to pay bonuses based on the invoice payment performed on the Invoices, however since the Payments are not applied evenly, it is rather hard for them to do this.   The reason that doesn't work is because Zuora is deriving a proration value that is  greater than 100%  of the bill (8042.77 instead of the actual invoice and payment value of 7993.96) because they're not considering the discounted line items.  That I could've discounted 100% of that line item and Zuora  still would've applied money against it seems totally wrong to me (and problematic for our reporting, commissions, etc.). I would expect Zuora to at least consider the discounted amounts against the original line amounts to come up with a correct 100% total of the invoice.   Currently, the discount item  New Customer Discount (16.67% for Initial Billing Term)  could be counted into the line item  Stack Overflow for Business Seat (Annual) , where the tax item of discount could not be counted into the tax item of the invoice line item.    ... View more

It would be helpful to activate the account creation date as a merge field for invoice templates. ... View more

Hi, we would like to suggest a new functionality, similar to invoice subscription separately but applied to Usages. We need to Bill Usages Separately under the same account so that when performing a bill run for this account if we have n pending usage we will get n Invoices. Or a similar functionality could be the possibility to generate an invoice for  specific subscriptions or specific usages.   Thanks in advance.   Pasquale ... View more

How to create a discount rate plan that is to be applied to a one-time charge.   Discounts, whether fixed amount or percentage are only available under the monthly plan.      You can specify that the discount be applied to just the one-time charge, but it will show up on the invoice under the monthly charges.  This can be confusing - are there plans to change this so a discount can be applied to a one-time charge that does not show up as monthly on an invoice? ... View more

Has the Zuora team thought about automating the multi-threading of bill runs to manage the elasiticity of a company's demand on peak vs. low volume bill run days/time periods? This would reduce human error from the Zuora customer side in managing and parallelizing bill runs potentially. ... View more

API: https://www.zuora.com/developer/api-reference/#operation/POST_Usage )   It will be a good idea to have a parameter of request_timeout=30sec to reject the request if it is not going to be processed with in time mentioned in request_timeout.   This generally helps when the developer is using this API to check status and doesn't want to request to be processed after the 30 secs timeout.   Please do suggest any other alternative to achieve this, we're looking for bulk usage upload API as a Atomic operation which sort of gaurantees the upload with in a time frame. ... View more

Is it possible to have a different SHIP TO addresses per line items or Product on the same order or contract? ... View more