When Zuora is used in combination with ADYEN (SEPA), the payment number is sent as a comment (for example P0000123). For our client this is very confusing that there is a different number on the bank statement than on the received invoice. It is, to my knowledge, for direct debit via SEPA actually required to show the invoice number (for example INV0000345) on the bank statement. I understand that there are several invoices under a payment and that the list can not be infinitely long because it does not fit on a bank statement. But in my opinion, it is true that in practice this situation will almost not occur. A limited number of invoice numbers give me no objection in practice. In case of large lists with invoice numbers a comment could be given on the bank statement ?!
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When using direct debit through ADYEN it is not possible to pass on the Adyen Shopper Statement from Zuora to ADYEN. As a result, the customer where the subscription of the account is cashed can not see who is deducting money from his account. Especially with the absence of the possibility to give the invoice number on the bank statement, this leads to uncertainty. The chance of a chargeback is here through big. It would be of great added value if the Adyen Shopper Statement functionality were supported in the Zuora - ADYEN API
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