Billing & Payment Ideas

Share your billing, collections, tax, payment methods, gateway ideas here!

New Idea
renaldog Student

Student

Due to European portability rules, merchants need to know the credit card issuing country

 

It would be helpful to have this information returned in Zuora HPM response or in payment method transaction log.

Renaldo Zuora SME

Zuora SME

Merchants want the ability to check if a credit card already exists in the system. 

 

An API that results in a true/false will give the merchant the abilty to decide a course of action.

masberg Tutor

Tutor

Email notification whenever an email fails

Status: New Idea
by Tutor masberg on ‎06-14-2017 07:01 AM

As of today, we do not recieve any notification if we post invoices and the deliver of email fails. This could mean that our customers never recieves their invoices. In addition, we would have no idea if any invoices fails to be delivered. 

mikemartin Partner

Partner

South African tax compliance legislation requires Invoice PDFs are digitally signed with 128-bit encryption.

 

When will Zuora support this? Is there a solution in connect.zuora.com that provides this capability?

 

http://www.afrox.co.za/internet.global.corp.zaf/en/images/Tax_Invoice_Compliance266_167178.pdf?v=1.0

gholmes Newly Enrolled

Newly Enrolled

We'd really like the ability to be able to set these default settings for each new bill run that is created. In particular, we would like Do not email invoices with 0 total enabled by default, as we run the business risk of sending confusing 0 dollar invoices if it stays unchecked.

Processing Rules.PNG

Thank you!

kmv129 Savvy Scholar

Savvy Scholar

Support sending multiple billing descriptors to vantiv as this will enhance our customer's ability to recognize what product they have purchased from us as well as mitigate the risk of chargebacks and miscellaneous CS calls.

 

Having the ability to send multiple billing descriptors will also go a long way in solidifying trust and continuing to communicate the value of our brand with our customers.  The descriptor will allow us to leverage each renewal charge as a reminder of our commitment to charging them on the date they expect to be charged and for the amount they expect to be charged. 

mikemartin Partner

Partner

For non-English speakers, the country field in payment pages should be in Alphabetical order.

 

When passing in a locale to the payment pages that's not in English, Zuora should display the country drop down in alphabetical order. Currently it doesn't which leads to poor customer experience.

 

Locale preview

Resultant non-sorted country drop down list

Screen Shot 2017-01-09 at 13.40.29.png

 

Customers who speak French, German etc shouldn't have to have in their heads what the english name is, then translate to the german name for example when choosing their country from the drop down. E.g. Germany begins with G in English but D (Deutschland) in German, therefore Deutschland should appear in the 'D' part of the drop down. Likewise Spanish customers should be looking at the 'E' part of the drop down, not having to scroll much further down for 'S'.

Status: Implemented
christopherduke Scholar

Scholar

Ability to change date format of merge fields in email templates.

 

Currently displays as mm/dd/yyyy which can be confusing for international customers.

Jim Scholar

Scholar

Communications filter for overdue invoices.

Status: New Idea
by Scholar Jim on ‎06-12-2017 06:06 AM

From Patrick Hughes at Autotask:

 

We want to send past due invoices ONLY to customers who have JUST a June invoice outstanding. Basically, we invoice all of our customers on the 1st of every month with due upon receipt terms and I’d like to send a past due invoice notification 10 days later (which Zuora obviously does already), but I’d like to EXCLUDE anyone with a previous invoice already past due as they are already getting overdue notices and disconnect threats from our CRM at that point so its needless peppering that often just pisses off the customer further.

luigibattaglia Partner

Partner

Barcode creation enhancement

Status: New Idea
by Partner on ‎04-27-2017 08:28 AM

Hi,

 

Unfortunately Zuora has some limitations in barcode rendering:

 

- Orientation: You can't create a barcode with a vertical orientation (only horizontal allowed).

- Dimension setting: You can't resize the barcode dimension; if you downsize the cell, Zuora automatically cuts the exceeding pieces. This may cause serious problems to the barcode reader.

 

It would be very useful if the barcode rendering was improved allowing the rotation and resizing.

 

Thanks,

Luigi

 

Guillaume Advanced Tutor

Advanced Tutor

Hello,

 

It would be great to be able to assign two standalone Payment Methods (CC + Bank Transfer) to a Zuora Account, using the sendToZbilling() method or a REST Create Account (with Subscription) call.

 

This is because more and more Zuora customers want to sell goods and related services this way:

 

A first invoice, for the goods, should be paid by credit card (less risk of chargeback).

The following invoices should be paid by bank transfer (less fees, doesn't expire, etc.)

 

The Zuora customers only want to create the Account if the 2 standalone Payment Methods are already created successfully. Unfortunately, it is not currently possible to refer to 2 standalone Payment Methods in a sendToZbilling() method or REST Create Account call.

 

Thanks

 

adas Tutor

Tutor

Hi,

Need the ability for ZUora to send bounce back notification to tenant's admin users whenever an email is send to the customer but the email address is invalid.

 

Thanks,

Alka

kwarpole New Student

New Student

Export Payments Report is Being Deprecated

Status: New Idea
by New Student kwarpole on ‎05-22-2017 11:15 AM

I have just learned that the "Export Payments" report on the Payments Tab is being "deprecated".  I use this report multiple times a day to reconcile my cash deposits in Zuora with the cash deposits in the bank.  The "Export Payments" report is being replaced with the Data Source Export feature.  I just ran the Data Source Export report using every available data field and found that all the critical data is not available in one report.  Most notably cash applied against an invoice and cash applied to an account credit balance are not available in the same report.  Do not deprecate the "Export Payments" report until one report can be available that provides details of all posted cash.  

Jritter Honor Student

Honor Student

We would be able to save lots of money on our interchange processing rates if we were able to send Level 3 data to our gateway Cybersource.  I see that Zuora only currently has an ability to do this on Chase Paymentech.  Can you please provide an ability to do this with Cybersource?

Status: Under Consideration

Yes this is on our radar and is currently in our backlog. We'll update this community idea when we have firmer timing on the release date.

rlaker Valued Scholar

Valued Scholar

 

I posted this in the community and was told it was not possible so I am submitting as a feature request - 

 

"We are trying to set up renewal reminder emails for our customers on annual subscriptions to remind them 30 days before their annual subscription renews. We would like to include the price of their subscription so they know how much we will be charging them upon renewal. I cannot seem to find a merge field we can include in the email that will achieve this."

Zuora-Support Community Manager

Community Manager

Customer Statements

Status: Under Consideration
by Community Manager on ‎01-13-2016 11:27 AM

Zuora really needs customer account statements. These should be able to be pulled at any time without running an invoice. It would combine charges, payment, and balance information in one place. Customers often request at least a year's history. The workaround to use a custom invoice is clunky and doesn't really cut it. Every other accounting system that I have used has this capability.  

Status: Under Consideration

We are in the early stages of the design process for statements. We'll let you know how this is proceeding. Thanks.

stevenkeker Tutor

Tutor

Credit Card vs Debit Card

Status: Under Consideration
by Tutor stevenkeker on ‎06-08-2017 04:13 PM

When a potential member signs up on our website or our sales team inputs card information (both via HPM pages), our compliance team uses the credit card type during the approval process. Credit Cards are viewed as more reliable than Debit Cards. We have an API call to Zuora that allows the Payment Method info (last 4, address, name, etc.) to be viewed in Salesforce. We would also like to display if it is a Credit Card or Debit Card.

 

The issue we are facing: HPMs will always store the card as type = "CreditCard". When we go to our payment gateway, only then do we see whether it is a Debit Card or Credit Card. We would like Zuora to either store this information or get this information from the gateway.

bolaurent Master

Master

The current schema (PO Number is on Account) seems to assume that the Zuora user has only one PO with any account. In our case, we have customers with multiple subscriptions, and they issue a PO per subscription. Not only that, they issue a PO for an amendment.

mattbaker Scholar

Scholar

Split Payment Terms

Status: Under Consideration
by Scholar mattbaker on ‎11-24-2016 06:57 AM

Requirement for Split payment terms - Invoice presented/required upfront but payment terms split over time, e.g. every 30days

Status: Under Consideration

We're currently gathering requirements and formulating a design around this. It may make it into the backlog.

scott_westbrook Scholar

Scholar

In Australia/NZ we need the ability to turn off the automatic generation of updated invoice PDF's after the processing of Payments, Refunds, Amendments etc. The first PDF needs to be generated and maintained as the original record for audit and Customer enquiry purposes. 

 

At the moment there is a Tenant setting that can be set to not generate PDF's at all, however this is not sufficient as we need to generate the first and no more

Status: Under Consideration

I have added this to the backlog for possible inclusion in a future release. Thanks.