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email for negative invoice with '-' instead of '()'

When using Zuora to send invoices, if the invoice is negative the amount is in '()' ex : (300) instead of '-' ex: -300.

This should be defined with the tenant locale for example or ideally with the communicaiton profile to have more flexibility.

2 Comments
Zuora Product Team
Status changed to: Under Consideration

This is a good idea. As a workaround can you use IF merge fields to do conditional formatting? You can use logic to format the values as needed. The documentation can be found here:

https://knowledgecenter.zuora.com/CB_Billing/IA_Invoices/Creating_a_Custom_Invoice_Template/EA_IF_Fi...

 

 

Tutor

Here the issue is in the email, the field <Invoice.TotalAmount>  is between () when the invoice is negative.

In the invoice pdf the maounts are with '-', so the IF cannot work here.