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Support Merge Fields in Email Templates when Source HTML mode enabled

When adding merge fields, such as <DataSource.BillToContact.FirstName>, directly in Source HTML mode, Zuora will delete the merge field upon saving. Only when adding merge fields in HTML mode and Plaintext mode is supported by Zuora. Zuora should not be deleting the merge fields and either notify the user what should be corrected, or support merge fields in Source HTML mode. By deleting the Merge Field, this causes a confusing user experience.

1 Comment

This is a significant issue for us as links in the emails cannot be personalised with data. This would appear to be a bug with chosen HTML editor rather than something that has been produced by design.