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Payment Failure Emails - Response Code Specific Messaging

It would be very helpful if the Payment Failure Emails, could be customizable based on the Gateway Response message.



If a customer recieves 'Do Not Honor': the email would include instructions to contact their bank.

If a customer recieves 'Account Closed': the email would include instructions to update their card info in the applicaiton.

If the response code did not match a specified code: the email would be generic.


We are going to attempt this using the Salesforce integration and Exact Target, but it would be helpful if the Zuora platform supported this. 

1 Comment
Zuora Alumni
Status changed to: Coming Soon

Also coming as part of the payment retry & hard/soft decline enhancements