Inability to remove renewal amendments
Carbonite has an enhancement request for Zuora. Details below.
1. Inability to remove renewal amendments
Carbonite Frequency: Very high
Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal, due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.
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