GoCardless: Zuora payment method needs to be updated when a BACS transfer of bank account occurs
Currently when a UK Direct Debit (BACS) customer experiences a change of accounts details via the BACS process (ADDACS 3, ADDACS C, ADDACS E, AUDDIS C), GoCardless will update their instance of the mandate so all future payment request go to the correct bank account.
However the updated details are not reflected in the Zuora instance of the mandate & direct debit details, so any Call Centre agent speaking with a customer will not know that payments are being taken from a different account. This will obviously cause issues as the Agent & Customer will believe the BACS transfer process has not worked.
To resolve this we recommend that Zuora:
1) extend their query of GoCardless mandate events to include the events mention above
2) update the Mandate & Payment Method record in Zuora
3) create a new type of Notification Event that allows us to know that a mandate / payment method has been changed due to a specific BACS reason code
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